Your satisfaction is our primary objective. MARKEM looks forward to developing a partnership with you as we help meet your business needs. This information will help you and MARKEM Customer Service establish and maintain a positive relationship when you order parts and supplies.

How to open an account with MARKEM Products Limited

The following information is required to open your account:

1. Your ship-to address with the telephone and fax number
2. Your bill-to address with the telephone and fax number
3. Three credit references
4. A copy of your tax-exempt certificate indicating the products that are exempt OR the completed new customer checklist indicating that you are taxable.

All new accounts require credit review and approval. This usually takes no longer than 24 hours. If approved, we usually extend terms of Net 30 days, F.O.B. origin. If not, other credit terms are arranged with our Finance Department.

All new accounts also require sales and use tax exemption documentation before an order can be processed.

How to place an order

Call, fax or mail your order to the Customer Service Department. Customer Service Representatives are ready to assist you from 8:00 a.m. to 5:00 p.m. EST

• Order by Phone: 1-800-267-5108 Extension 3033, 3034 or 3014
• Order by Email: canadacustomerservice@markem.com
• Order by Fax: 1-519-893-9461
• To Request Service (Quebec, Maritimes & Eastern Ontario): 1-866-445-5515 Extension 2008 By Fax: 514-344-6660
• To Request Service (Ontario & Western Provinces): 1-800-267-5108 Extension 3012
• Order by Fax (Service): 1-519-893-9461
• Order by Mail:

  Markem Products Limited
  225 Labrador Drive
  Waterloo, Ontario
  N2K 4M8

Please supply us with the following information in order to place your order expeditiously:

1. Your account number or your shipping and billing address
2. Your purchase order number
3. Any special instructions or “attention to" instructions
4. Method of shipment
5. The MARKEM part numbers and/or descriptions of the items you wish to order
6. If applicable, the tax status of the order.

Tax Exemption

For orders being placed that will be tax exempt, please supply us with the Tax Certificate including any other applicable documentation supporting your exemption.

Download tax exemption forms:

1. Ontario
2. British Columbia (Certificate of Exemption)
3. British Columbia (Instructions)
4. British Columbia (Production Machinery and Equipment)

Credit Cards

We accept Visa, Mastercard & American Express.

Prices and Availability

We will confirm our current list price and delivery time with you when you place an order over the phone. If you require this information before placing your order, please call Customer Service for a quotation.

Prices are exclusive of federal and provincial taxes, which will be separately shown on invoices.

All MARKEM Products Limited prices are subject to change without notice. We reserve the right to correct printing or clerical errors.

Changes

If additional information about Buyer’s requirements warrants,MARKEM Products Ltd. reserves the right to stop work on the order and submit a proposal to Buyer. Because MARKEM’s policy is one of continuous improvement,MARKEM Products Limited reserves the right to change specifications and design at any time upon notification of Buyer.

Typographical Errors

MARKEM Products Limited shall not be held responsible for typographical errors.

Freight Policy

All orders are shipped F.O.B. Waterloo, Ontario at the prevailing rate. Markem preferred carrier is UPS.

Remit to Address

Payments should be sent to MARKEM PRODUCTS LIMITED, 225 Labrador Drive , Waterloo, Ontario N2K 4M8

Goods Damaged in Shipment

All goods should be inspected immediately upon receipt. Retain all packing and shipping papers. Goods damaged in shipment are the responsibility of the delivering carrier who should be contacted immediately if damage occurs. Freight claims for damage, must be filed against the carrier by the customer. If no remarks are made about the condition of the shipment, MARKEM Products Ltd. will assume no liability. Shipments are tendered to the carrier in accordance with the stipulations of the Uniform Bill of Lading.

Returned Goods Procedure

Return goods require a Return Authorization Number (RAN) which must be obtained by calling the Customer Service Department, Tech. Support Department, Dispatch or by speaking to any Sales or Field Support personnel. We will need to know the following:

1. Customer contact person and phone number
2. Purchase order number
3. Machine model & Serial number or Lot # (if applicable)
4. Quantity
5. Reason for return

Your Service Representative will indicate where the returned goods should be sent. The RAN must be clearly displayed on each package that is returned. The RAN will be cancelled if the product is not returned within 30 days of the RAN issuance.

Unacceptable Returns

1. Made to order or custom products
2. Merchandise held over 30 days that have shelf life considerations
3. Merchandise held over 90 days without shelf life considerations
4. Merchandise in unusable condition as determined by MARKEM Products Limited
5. Obsolete items
6. Product that is not in its original container or has been labeled or altered by the customer in any way
7. Merchandise returned without a Return Authorization Number

Restocking Charge

There will be a restocking charge on all return of goods which MARKEM determines to be free of defects in material and workmanship and which conform to MARKEM specifications in effect at the date of shipment. A 25% restocking charge will apply on all return goods. We ask that you mark the outside of your package with the Return Authorization Number you have been issued.

Cancellations

If Buyer cancels an order prior to completion, all future work thereon will be stopped by MARKEM Products Ltd as soon as reasonably possible and a cancellation charge will be rendered in the amount of the costs incurred to the date of stoppage plus 10%, less allowances MARKEM Products Ltd may be able to make for standard components and salvage. Cancellations for any completed items shall not be effective, and the order will be shipped and billed to the Buyer at the order prices.

Limitations

MARKEM Products Ltd will not be liable for its failure to perform or its delay in performance of any order due to labor dispute, fire, explosion, floods, riots, lockout, injunction, interruption of transportation, acts of government or public enemy, inability to obtain supplies at reasonable prices or other causes beyond its control.

Credit Application

Download a credit application:

1. English
2. French

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